LAST UPDATED / 2026-08-14
Money leaving your wallet without appearing in your balance is a common problem. In most cases the money is not lost, the reconciliation simply takes time.
How it works
Do not panic
Wait 15 to 30 minutes first. Most deposits update on their own.
Find the reference number
Your Easypaisa or JazzCash SMS contains a transaction ID. Screenshot it.
Refresh the app
Log out and back in.
Contact support with the screenshot
Provide the transaction ID, the time, the amount and your game ID.
Limits and timing
| Detail | Information |
|---|---|
| Money taken, balance not credited | Contact support with the reference number |
| Wrong amount credited | Contact support with a screenshot |
| Deposit page will not load | Network or block issue, see the PTA blocks guide |
| Sent less than the minimum | Usually not returned automatically, ask support |
These figures will be filled in once confirmed against the platform’s official terms. Do not rely on numbers from other sites, check them inside the app yourself.
Never share your wallet PIN or OTP. Not with support, not with an agent, not with a Telegram contact. A genuine platform never asks.
If anyone asks for a fee up front before releasing a withdrawal, that is a scam. Genuine platforms do not ask for money before paying you.
Questions
Who can check my deposit?
Only the platform’s support team can see a transaction. Contact them with your reference number, the time and the amount.
How long should I wait?
Mobile wallet deposits are usually instant or arrive within 15 minutes. Beyond that, contact support with your reference number.